Get in Touch With Us
Got a question about a listing, spotted something that needs updating, or just want to tell us how we could do this better? This page covers the ways to reach the Sites Not On Gamstop team and what happens once your message lands with us.
How to Get in Touch
Email is the best route for anything you want to raise with us, whether that's a query about a specific brand, a correction, or general feedback on the site. Write to us at [email protected] and a real person will read it — we don't rely on canned responses to close out enquiries.
A short summary of what your message is about at the top helps us route it to the right person and get a proper answer back to you sooner, rather than a delayed acknowledgement.
What Readers Usually Contact Us About
- Questions on our reviews — if you want more detail on how a brand such as Betmica, Kikibet or Rivo was assessed, or on any of the offers listed on the site, ask and we'll explain our reasoning.
- Corrections — welcome offers, wagering terms and site details change. If something looks out of date or you've noticed a discrepancy, flag it and we'll check it against the operator's current terms.
- Content suggestions — if there's an aspect of betting sites not on GamStop, payment methods, or how self-exclusion works that you think deserves its own page, we're happy to hear the idea.
- Partnership or editorial enquiries — if you represent an operator or affiliate network and want to discuss how your site could be assessed for inclusion, introduce yourself and outline the details.
- Concerns about gambling behaviour — if you or someone you know is struggling with gambling, tell us in your message and we'll point you towards appropriate support resources rather than leaving it unanswered.
Before You Write In
If your question is about which operators we rank and why, it's worth checking our trusted non-GamStop casinos guide first — it covers our comparison criteria, the offers currently on the table, and how each brand stacks up on games, payments and bonus terms. Many common questions are answered there in more depth than we can cover in a reply email.
For anything specific to your own account with an operator — deposits, withdrawals, verification issues or a bonus dispute — that's a matter for the operator's own support team rather than ours. We review and compare sites; we don't hold customer accounts or process payments on their behalf.
What Happens After You Send a Message
Every message is read by someone on our team, not filtered through an automated system. Our aim is to reply within two working days, though this can stretch a little during busier periods. If your enquiry needs input from more than one person — for example a factual check against an operator's current terms — it may take slightly longer, but you'll hear back.
We take the accuracy of our content seriously, particularly around bonus terms, editorial ratings and anything that touches on eligibility or local rules. If a reader flags something that turns out to be outdated, we'll correct it and, where relevant, let you know once it's done.
A Straightforward Note on Responsible Gambling
This site exists to compare and review betting sites operating outside the GamStop scheme, and we're upfront that our readers are adults making their own choices about where they play. That said, gambling should always sit within what you can comfortably afford, and if you ever want pointers towards independent support services, just mention it when you write to us — 18+ only, and please gamble responsibly.
Thank you for taking the time to read this far. Whatever the reason for getting in touch, we look forward to hearing from you.